Refund policy

We want you to be happy with what arrives. If something is not right, here is exactly how it works.

The short version

You have 7 days from the day your parcel is delivered to ask for an exchange or a return. The item must be unused, unwashed and in its original packing with all tags attached.

Exchanges

Most of the time the issue is size or colour, and an exchange is the fastest fix. Message us on WhatsApp at +92 327 1336144 or email homelivingpkofficial@gmail.com with your order number and a photo, and we will arrange the swap.

  • If we sent the wrong item, a damaged item, or something different from the listing, we pay the delivery both ways.
  • If you changed your mind or ordered the wrong size, the return delivery charge is yours. The replacement is sent free.

Returns and refunds

If you would rather have your money back, we accept returns under the same 7-day window and the same condition rules.

Once the parcel reaches us and passes a quick check, we process the refund within 7 business days. Because most orders are Cash on Delivery there is no card to refund to, so we return the amount by bank transfer, EasyPaisa or JazzCash to the account you give us.

What we cannot take back

For hygiene reasons, these cannot be returned or exchanged once opened or used:

  • Towels, bedsheets, pillow covers and blankets that have been washed or used
  • Items returned without their original packing, or with tags removed
  • Items damaged after delivery through normal wear, incorrect washing or accidents
  • Anything sold as clearance or final sale, where the listing says so

Damaged or missing on arrival

Tell us within 48 hours of delivery and send photos of the item and the packing. Damage in transit is our problem to sort out, not yours, and we will replace or refund it in full.

Where you can, open the parcel in front of the rider. If the box is clearly torn or crushed you can refuse it, and tell us the same day.

How to start a return or exchange

  1. Message +92 327 1336144 on WhatsApp, or email homelivingpkofficial@gmail.com, within 7 days of delivery.
  2. Send your order number, what the problem is, and a photo.
  3. We reply with the return address and how to send it back.
  4. Once it reaches us and checks out, we send the replacement or the refund.

Please do not send anything back before speaking to us. Parcels returned without being arranged first can go missing, and we cannot take responsibility for those.

Refused and undelivered orders

If a Cash on Delivery parcel is refused at the door, or cannot be delivered after repeated attempts, it comes back to us and the order is cancelled. We may ask for advance payment on future orders from the same address.

Questions about any of this? WhatsApp +92 327 1336144 or email homelivingpkofficial@gmail.com. We are available 24/7.